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While we do not have a date to reopen it does not mean we are not working hard as a team to reinvent our salon experience. Our world is a different place than it was when we were closed on March 16th per state COVID directives. As we prepare to reopen we are implementing many new protocols to keep everyone safe and healthy in our salon. We wanted to share with you what that will look like. These changes will continue through the first 30 days of our opening. Every 30 days we will reassess procedures per state directives and considerations of our community.
Our hours are changing. In order to create safe social distancing we will have no more than three stylists working at a time in the salon. For the first 30 days we will not be double booking any clients. To provide more availability we will be open seven days a week. Once we reopen online booking will only be available for appointment requests.
Safety for our team. Every stylist will be wearing cloth face masks and protective eyewear as directed by Washington State for high risk employees. Gloves will be worn in public areas. Protective covering will be worn over clothing that will be changed with every client. We have created a larger break area for our team so they may step away for breaks. We will schedule 30 minutes between each client to allow stylists an adequate amount of time to change PPE, disinfect their work area and recharge. To see all of Washington States directives for personal services visit Governor Inslee’s website.
Safety for our clients. We have removed our waiting area. Only clients with appointments will be allowed in the salon. We have created a new Fix Salon Client App so you may check in from your car. Your stylist will then text you when they are ready for you to access the salon. Clients must wear gloves and a cloth mask through the duration of their appointment in the salon. If a client does not have a cloth mask one will be provided to them. Gloves will also be provided. All stations will be thoroughly disinfected prior to your visit. We have created new cleaning schedules to ensure all high touch point areas are sanitized regularly. Hand sanitizing stations will be available throughout the salon. We have removed our coffee and snack station, but will have water available for our guests. Prior to arrival all clients will be required to sign an Informed Consent COVID Form. Client Questionnaire When we are ready to schedule appointments your first point of communication from us will be a client questionnaire. This will help us determine what type of appointment to book for you. We will also ask for your top three options of availability. Based on this information we will schedule an appointment for you. Once we notify you of your appointment time you may reach out to us for any modifications of date and start time. For the first 30 days service times will be in limited blocks. All color services will be scheduled for 90 minutes. All haircut appointments will be in 30 minute blocks. We will not blow dry any hair for the first 30 days. These initial appointments are not designed to be a “complete service” but rather a service to provide light maintenance until we can provide more time and accommodate more people in our space. Your stylist will consult with you to decide how to best prioritize your hair needs during this appointment. Before you leave we will pre-book your next service allowing more time if needed. If you are interested in an appointment to provide more extensive color or haircut services we recommend you wait until we are able to accommodate longer service times and more clients in the salon. Team Education In preparation for opening we are providing a week of digital education for our team. Education will focus on updating technical skills, perfecting new systems and team building. They will be certified in areas of sanitation and disinfection. We are working with Redken educators from across the country who will be helping our team transition to our new work life. We will also be hosting a Nurse Practitioner who will be updating our team on best practices with PPE. PPE Service Fee A 10% PPE Service Fee will be added to all appointments. This fee will offset the cost we incur from sanitation protocols and equipment. This fee is temporary and will be reviewed every 30 days. Updated Cancellation Policy. We have updated our cancellation policy to best maintain a healthy workplace. We do not want anyone to feel they may be in jeopardy for cancelling an appointment last minute based on health concerns. First day open will not be with clients. When we have an official date to reopen our first priority is to bring in our team for live training. New requirements are literally changing our career. Our goal is to rehearse these new measures for the first 2-3 days so we are confident on our first day of clients. While we are excited to see all of you, it is important that we make no mistakes with anyone’s health. We miss you. Thank you for all of your support and patience. It has meant the world to us. We can’t wait for you to join us in this new chapter. Questions? Comment? Just want to say hi? Send us a message.
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